TACIS Education Agents Policy & Procedure
TACIS will enter into a written agreement with each education agent who will recruit students and direct students to TACIS.
TACIS will have a written agreement with each agent (who will act on behalf of students) and list all agents it has agreements with, on its website. Agreements will specify the responsibilities of the education agent and TIIS and the need to comply with the requirements in the National Code 2018.
TACIS will take all reasonable measures to engage agents that have an appropriate knowledge and understanding of the Australian international education industry and will endeavour to not use education agents who are dishonest or lack integrity.
TACIS must reasonably ensure the education agents with which they engage, act ethically, honestly, and in the best interest of overseas students. This means that TIIS must ensure its education agents declare and take all reasonable steps to avoid conflicts of interest with their duties as an education agent of the registered provider. This provision is to ensure transparency in the education agent’s activities.
Education agents must also have appropriate knowledge and understanding of the overseas education system in Australia, including the Australian International Education and Training Agent Code of Ethics. These requirements ensure education agents adhere to and practice responsible business ethics, and that education agents understand their obligations to provide current, accurate and honest information to overseas students to help them make informed decisions about study in Australia.
TACIS will ensure that any education agents they engage with (including offshore agents) have up-to-date and accurate marketing information about the courses offered at TACIS.
Agent Recruitment Procedure
Proposed Education/referral agents must complete the Education/Referral Agent Application form. This application will contain two (2) referees from Australian Registered Education Provider(s).
TACIS will then assess the Education/referral agent’s Application and credentials and verify integrity of the agent via referee checks and any other checks as they see fit. The Marketing Manager will complete the referee check of this application.
- TACIS, also, requires all third parties delivering services on its behalf to agree to cooperate with the Regulator by providing accurate and factual responses to information requests from the Regulator relevant to the delivery of services, and in the conduct of audits and the monitoring of its operations.
- Failure to comply with the above term of the agreement will result in TIIS terminating this agreement immediately and without further notice to the appointed education/referral agent.
- Also, the Australian Government Department of Education and Training now plans to make the data on student outcomes associated with international education and/or referral agents available to the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) registered providers, and eventually publicly via the Australian Government Department of Education and Training’s Provider Registration and International Student Management System (PRISMS).
Therefore, the Education/referral agent’s participation in this program is vital.
Agent Application Process
Any person or organization wishing to enter into an agreement to promote TACIS must complete an “Agent Application Form” together with the following documents:
- Agent application form
- Company business registration certificate
- MARA certificate (if applicable)
- PIER / QEAC Certificate
- Company profile
- Referee Details
- Copies of ID of the Principal Agent
The completion of this application form does not provide permission or a guarantee that the education agent is able to act on behalf of TACIS. The application will be reviewed and if successful shall be required to sign an “Education Agent Agreement”.
Where TACIS has decided to enter into an agreement with an applicant, a written agreement will be produced and distributed to the education agent.
The following documents including the ESOS Act 2000, ESOS Regulations and the National Code 2018, RTOS Standards 2015, Australian International Education and Training – Agent Code of Ethics will be provided to the agents. These documents are available for download.